CLIENT SERVICE REPRESENTATIVE
Company: Heartland Veterinary Partners LLC
Location: Graniteville
Posted on: October 9, 2024
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Job Description:
Practice: All God's Creatures Veterinary Hospital was
established in 2015 by Dr. Scarlett Timmons and her family with the
goal of providing full-service quality veterinary services at an
affordable cost. All God's Creatures specializes in preventative
medication, and we are passionate about educating the public on
heartworm prevention, vaccination, and spay and neutering. We also
are passionate about animal rescue and welcome the local animal
rescue groups who need veterinary services. Position Purpose:
Reporting into the Practice Manager, the Client Service
Representative (CSR), provides an exceptional experience to our
clients during every interaction. In addition to continually
engaging the client, the CSR performs practice administrative tasks
such as record maintenance and appointment tracking. The CSR
manages practice reception (visitor and telephone), maintenance of
veterinary medical records, accounts maintenance, cash processing,
data entry, word processing and mail services. The CSR applies
practical knowledge of practice processes and services, the basic
rules and regulations governing visitors and animal patient
treatment, and veterinary record requirements and terminology to
ensure every patient is well-cared for and every client has an
exceptional experience. Credentialed Technician Competencies:
Patience & Compassion: Remaining professional while still making
Doctors, teammates, clients, and patients feel as comfortable as
possible regardless of the situation or challenges presented.
Responding quickly and calmly to crisis while maintaining a high
standard of patient care.Collaboration & Teamwork: Carefully
coordinating actions with Doctors and practice team members.
Providing feedback appropriately and in a timely manner. Quickly
incorporating feedback to ensure positive results. Sharing ideas
and being open to other's ideas.Communicating: Conveying
instructions to clients and teammates to ensure successful patient
care.Active Listening: Following the instructions of Doctors and
sometimes patient owners. Picking up the needs of Doctors and
teammates based on prior experiences and feedback.Organization
Skills: Clear tracking of lab specimens, medications, patient
instructions, workflow, and other job-related items while managing
multiple patients and clients.Client Satisfaction: Ensuring all
activities and interactions result in the highest level of client
satisfaction. Essential Responsibilities: Leads practice opening
and closing procedures per Practice Manager instructions and
practice procedures.Ensures all public areas are clean and
presentable for patients; cleans and straightens areas including
the front desk, reception area, waiting area, office, public
bathroom(s) and exam rooms.Processes cash, checks, charge card
payments and credit account payments.Schedules appointments for the
clinic adhering to practice and Doctor preferences and ensure
appropriate workflow.Assists in the updating of client/patient
files, as needed.Prepares and sends client correspondence.Sends
reminder notices to clients for periodic notifications; conducts
re-calls to clients on a timely basis from a call back
list.Performs a backup of the computer system on a regular basis,
as directed.Performs and oversees the performance of posting daily
business.Welcomes clients and patients to the practice with a warm
and friendly demeanor and ensures an excellent experience during
the practice visit.Answers incoming telephone calls applying proper
telephone etiquette.Presents clients with medications,
instructions, new client kits and any other take home items.Handles
emergency situations with great care, patience, and following
established clinic policies and procedures.Addresses client
concerns in a calm appropriate manner, ensuring every experience
ends in satisfaction. Requirements/Qualifications: Ability to work
on weekends as requiredHigh school diploma or equivalentPrevious
veterinary experience preferredClient satisfaction references
preferredPractices OSHA safety techniques including proper PPE
Benefits Offered: Paid time offHealth insurance; dental insurance;
vision insuranceRetirement benefits or accountsBonus
incentiveFlexible work schedulesCareer and professional
developmentEmployee Assistance ProgramEmployee Referral Program
Benefits offered may vary depending on full or part time employment
status according to company policy. Pay Range: USD $13.00 - USD
$15.00 /Hr.
Keywords: Heartland Veterinary Partners LLC, Athens , CLIENT SERVICE REPRESENTATIVE, Sales , Graniteville, Georgia
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