Customer Sales Guide
Company: DriveTime
Location: Union City
Posted on: October 9, 2024
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Job Description:
What's Under the Hood DriveTime Family of Brands is the largest
privately owned used car sales finance & servicing company in the
nation. Headquartered in Tempe, Arizona and Dallas, Texas, we
create opportunities and improve the lives of our customers and our
employees by placing a focus on putting the right customer, in the
right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with
dealerships where we embrace a transparent pricing approach,
eliminating haggling and gimmicks and reconditioning centers where
we breathe new life into pre-owned vehicles. Regardless of where
you're located, if you've got DRIVE and you're looking to make an
impact, we'd love for you to make a difference with us That's Nice,
But What's the Job? Responsibilities of the Job (Or Better Known
as, Your Next Destination) Responsible for being fully involved in
sales and customer experience activities, both virtual and
in-store. Performs various detailed tasks throughout the dealership
such as preparing titles, loan documents and taking down payments.
Takes customers on test drives, demonstrating vehicle features. Is
fully involved in sales and customer experience activities, both
virtual and in-store. This includes all forms of communication and
paperwork prior to a customer visit as well as in-person to provide
solutions and complete the purchase. Partner with Managers and
other Customer Experience Guides to delegate tasks and
responsibilities, meeting customer and company needs. Understands
and executes all administrative responsibilities including but not
limited to deal documentation, underwriting, cash handling,
inventory management, and meeting company provided expectations.
Understands and executes company directives, initiatives, and
expectations. Making phone calls, scheduling appointments,
answering questions and educating potential customers about their
options. Collaborating with team members to reach sales targets.
Opening/closing the dealership when needed. Knowledge, Skills and
Abilities (The Good Stuff) Professional and persuasive
communication skills; must have the ability to ask for the sale and
handle customer requests. Required; at times to work a flexible
schedule including early mornings, evenings and Saturdays .
Understanding the characteristics, features, and capabilities of
all vehicles, and providing customers with detailed information.
Must execute the highest attention to detail when assisting with
the sale processes. Must be able to retain training instruction,
implement feedback received, and adapt to any and all changes in
processes: Phase 1: Customer Engagement and Experience Phase 2:
Inventory Management and Dealership Workflow/Operations Phase 3:
Titles, Loans and Vehicle Processes Must practice strict discretion
when dealing with sensitive information and account information.
Must be comfortable operating and parking vehicles on and off the
lot. Must be able to work autonomously and take ownership on
assigned tasks. Must assure the highest level of customer
experience and satisfaction. Requirements (a.k.a. What You Need to
Get the Job Done) Associates or bachelors preferred OR equivalent
experience. 3 years of related work experience such as customer
service, sales, or retail industry. Valid driver's license and
acceptable driving record for the previous 3 years. Must be at
least 18 years of age. Ability to pass a drug test and a background
check. So What About the Perks? Perks matter Medical, dental, and
vision, oh my DriveTime Family of Brands covers a sizable amount of
insurance premiums to ensure our employees receive top-tier
healthcare coverage. But Wait, There's More. 401(K), Company paid
life insurance policy, short and long-term disability coverage to
name a few. Growth Opportunities. You grow, I grow, we all grow But
seriously, DriveTime Family of Brands is committed to providing its
employees with every opportunity to grow professionally with
roughly over 1,000 employees promoted year over year. Tuition
Reimbursement. We're as passionate about your professional
development as you are. With that, we'll put our money where our
mouth is. Wellness Program. Health is wealth This program includes
self-guided coaching and journeys, cash incentives and discounts on
your medical premiums through engaging in fun activities Gratitude
is Green. We offer competitive pay across the organization,
because, well money matters Consistent Work Schedule. We are strong
believers in work/life balance. We're closed on Sundays to give our
employees valued time with family and friends. Teamwork, Makes the
Dream Work. Be part of a winning team and get winning results.
Monthly bonus share, sales contests, and other perks to recognize a
job well done. World Class Training and Development. Starting as a
Customer Sales Guide, you can quickly certify on higher levels and
prepare for the next role with our manager training programs. Paid
Time Off & Paid Holidays. Not just lip service: we work hard, to
play hard. Anything Else? Absolutely. DriveTime Family of Brands is
Great Place to Work Certified And get this: 90% of our rockstar
employees say they feel right at home here. We could spend a lot of
time having you read about ALL our awards, but we'll save time (and
practice some humility) just naming a few others; Comparably
Awards: Best Company for Diversity, Best Company Culture and Best
Company Leadership, oh and don't forget Phoenix Business Journal
Healthiest Employers (okay, we'll stop there) Hiring is contingent
upon successful completion of our background and drug screening
process. DriveTime is a drug-free, tobacco-free workplace and an
Equal Opportunity Employer. And when it comes to hiring, we don't
just look for the right person for the job, we seek out the right
person for DriveTime. Buckle up for plenty of opportunities to grow
in a professional, fun, and high-energy environment
Keywords: DriveTime, Athens , Customer Sales Guide, Sales , Union City, Georgia
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