Senior Float Sales & Service Representative (Float Universal Banker)
Company: First Citizens Bank
Location: Franklin
Posted on: October 4, 2024
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Job Description:
Overview: Are you a people person? Be a First Citizens person.
Join our branch team and make a difference. -As a Senior Sales &
Service Representative at First Citizens Bank, you will support
sales and service delivery in the branch. Builds and expands
banking relationships through proactive customer outreach and
customer service requests. Responsible for the fulfillment of
deposit accounts, payment solutions and digital access products; as
well as identifying and referring sales opportunities to the
appropriate bank partner. Adapts to the needs of the branch,
providing customer service in both a transaction processing and
sales role. -The successful candidate will demonstrate: -Influence:
Capable of building rapport with different personalities to drive
positive results -Sales Outreach: Self-starter that is disciplined
to manage daily calling activity to achieve required results.
-Communication Skills - Interpersonal: Comfortable and confident
with proactively engaging in conversation -Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions
-Adaptability: Has the ability to learn and adapt quickly to new
information and technology -Teamwork: Strives to build strong
working relationships with those on their team as well as
cross-functional relationships -Flexibility: Capable of handling
multiple demands and can readily shift priorities to ensure work is
done efficiently -Agility: Able to process information and move
quickly through problem resolution -This is a float position and
will require travel to provide coverage to 6 branches in the
Franklin, Hayesville, Robbinsville, Cashiers, Murphy, and Highlands
area. Mileage will be reimbursed. Must possess a valid driver's
license as position requires frequent driving to other offices.
Responsibilities: The essential functions of the job include, but
are not necessarily limited to, the following: -Proactively
engaging customers in conversation about their financial needs
-Opening deposit accounts and ancillary banking products
-Facilitating customer awareness and education of bank services,
including digital banking capabilities -Introducing customers to
other branch team members or bank partners who are able to provide
solutions for their financial needs -Processing transactions and
other account servicing requests -This position will provide
coverage for multiple branches. Qualifications: High School Diploma
or GED and 1 years of experience in Sales or customer service; or 6
months of experience in a customer support role at First Citizens
Bank; or participation in a First Citizens career development
program -Preferred Education: Bachelor's degreePreferred Area of
Experience: Telephone sales -License or Certification Type: Must
possess a valid driver's license. Position requires frequent
driving to other offices, bank customers, etc. Bank car not
provided. -Required Skill(s): Application of a structured sales
process, Financial literacy, Knowledge of retail banking products
and services -First Citizens benefits programs are designed to meet
our associates where they are in life. Full-time associates (20+
hours) are offered a comprehensive benefits program, with
customized offerings, including those designed to support families,
however defined. More information regarding our benefits offerings
can be found here: https://jobs.firstcitizens.com/benefits.
Keywords: First Citizens Bank, Athens , Senior Float Sales & Service Representative (Float Universal Banker), Sales , Franklin, Georgia
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