Digital Support Professional Associate
Company: University of Georgia
Location: Athens
Posted on: February 21, 2025
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Job Description:
Posting Details
Posting Details
Posting Number
S13261P
Working Title
Digital Support Professional Associate
Department
CAES-Information Technology
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated
as Georgia's oldest, most comprehensive, and most diversified
institution of higher education . The proof is in our more than 235
years of academic and professional achievements and our continual
commitment to higher education. UGA is currently ranked among the
top 20 public universities in U.S. News & World Report. The
University's main campus is located in Athens, approximately 65
miles northeast of Atlanta, with extended campuses in Atlanta,
Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100
faculty and more than 7,700 full-time staff. The University's
enrollment exceeds 41,000 students including over 31,000
undergraduates and over 10,000 graduate and professional students.
Academic programs reside in 19 schools and colleges, including our
newly formed School of Medicine.
About the College/Unit/Department
The UGA College of Agricultural and Environmental Sciences (CAES)
is among the best and most established U.S. colleges of
agriculture. In its classrooms, its Agricultural Experiment
Stations and its statewide network of UGA Cooperative Extension
offices, the faculty and staff of CAES are dedicated to
discovering, teaching, and delivering the science required for
healthy living to flourish in Georgia. Agricultural and
environmental sciences are only as important as the food you eat,
the clothes you wear and the water and air around you. To improve
the quality and guard the safety of life's necessities, CAES has
gathered world-renowned scientists and exceptional
students.http://www.caes.uga.edu/
https://extension.uga.edu
College/Unit/Department website
http://oit.caes.uga.edu/
Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule
Additional Schedule Information
Monday-Friday, 8 AM-5 PM
Advertised Salary
$48,000, Commensurate with Experience
Posting Date
02/19/2025
Open until filled
Yes
Closing Date
Proposed Starting Date
03/17/2025
Special Instructions to Applicants
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, ethnicity, age, genetic
information, disability, gender identity, sexual orientation or
protected veteran status. Persons needing accommodations or
assistance with the accessibility of materials related to this
search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26
institutions of higher education and learning, as well as the
System Office. Our USG Statement of Core Values are Integrity,
Excellence, Accountability, and Respect. These values serve as the
foundation for all that we do as an organization, and each USG
community member is responsible for demonstrating and upholding
these standards. More details on the USG Statement of Core Values
and Code of Conduct are available in USG Board Policy 8.2.18.1.2
and can be found online at .
Additionally, USG supports Freedom of Expression as stated in Board
Policy 6.5 Freedom of Expression and Academic Freedom found online
at .
Position Information
Classification Title
IT (Information Technology) Professional
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please
contact your Human Resources office for an evaluation of
education/experience in lieu of the required minimum
qualifications.
Preferred Qualifications
Preference will be given to candidates with experience providing
information technology support and technology training within a
large, diverse organization. Familiarity with service desk
workflows, ticket management systems and project management
principles are a plus.
Position Summary
The Digital Support Associate is a full-time position who serves on
a team of College of Agricultural and Environmental Sciences IT
staff who provide support, guidance, and training on web and
web-related communication technologies, empowering faculty and
staff to create engaging and accessible digital output. The
associate is responsible for helping clients find the right
platforms to reach their audience(s), creating and publishing
digital content, and meeting accessibility standards, among
additional related responsibilities.
Knowledge, Skills, Abilities and/or Competencies
Physical Demands
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial
resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children
under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT
security, personnel records, patient records, or access to
chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with
financial responsibilities. For additional information about the
credit check criteria, visit the .
Background Investigation Policy
Offers of employment are contingent upon completion of a background
investigation including, a criminal background check demonstrating
your eligibility for employment with the University of Georgia;
confirmation of the credentials and employment history reflected in
your application materials (including reference checks) as they
relate to the job-based requirements of the position applied for;
and, if applicable, a satisfactory credit check. You may also be
subject to a pre-employment drug test for positions with high-risk
responsibilities, if applicable. Please visit the .
Duties/Responsibilities
Duties/Responsibilities
Direct user support and training. Provide first-tier support for
web and digital delivery technologies such as website content
management systems, newsletter software, video production tools,
podcast platforms, webinars, etc. Provide training for faculty and
staff on content creation and delivery tools. Develop and maintain
user-friendly training materials and guides. Assist users in
creating accessible digital content.
Percentage of time
40
Duties/Responsibilities
Content and platform support. Assist with content updates, ensuring
quality and compliance with standards. Maintain digital delivery
software, user accounts, and configurations. Assist with
web-related projects and deployments. Act as a liaison to software
vendors.
Percentage of time
30
Duties/Responsibilities
Digital Content Strategy and Advocacy. Act an advocate for the
adoption of digital program delivery. Act as a liaison between OIT,
stakeholders, and clientele to ensure alignment. Collaborate with
the OIT team to develop support strategies and processes. Serve as
a leader on the college's Digital Delivery committee. Help measure
the success of our support and training efforts.
Percentage of time
20
Duties/Responsibilities
Additional duties as assigned.
Percentage of time
10
Keywords: University of Georgia, Athens , Digital Support Professional Associate, Other , Athens, Georgia
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