CUSTOMER EXPERIENCE SPECIALIST (RETAIL ASSOCIATE)
Company: DiVentures
Location: Alpharetta
Posted on: October 8, 2024
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Job Description:
Customer Experience Specialist Role Profile
At Diventures, we use our passion and the power of water to impact
lives, change the world, and have fun doing it! The Customer
Experience Specialist contributes to our mission by creating
positive experiences for our customers, sharing product knowledge,
providing gear and class recommendations, and facilitating sales in
the store.
The Customer Experience Specialist works with friendliness,
professionalism, and integrity to understand each customer's unique
needs and aspirations, ranging from learning how to swim, advancing
their scuba skills, getting the latest dive equipment, or going on
a bucket-list dive trip.
By proactively engaging customers in-person, on the phone, and
through email, the Customer Experience Specialist builds lasting
relationships with customers and offers them continued
opportunities to enjoy the water. The Customer Experience
Specialist must be confident presenting information in a one-on-one
or small group setting to our customers.
The Customer Experience Specialist also helps us maintain a
welcoming, clean, and organized store, with an exceptional visual
presentation of products, ensuring the customer's first and lasting
impressions are exceptional.
Key Attributes of the Successful Diventures Customer Relationship
Specialist
We're looking for someone who wants to be an expert in course and
equipment sales and will apply their knowledge and experience to
every customer interaction. You will work alongside your store team
to hit monthly sales targets.
We help our employees experience all the fun and adventure the
water has to offer with special pricing on swim lessons, scuba
classes, and dive gear. If you are passionate about the water and
confident in making sales with customers, we want to hear from
you.
Keywords: DiVentures, Athens , CUSTOMER EXPERIENCE SPECIALIST (RETAIL ASSOCIATE), Hospitality & Tourism , Alpharetta, Georgia
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