General Manager
Company: Community Choice Financial Family of Brands
Location: Augusta
Posted on: October 4, 2024
Job Description:
Overview: General ManagerCommunity Choice Financial - Family of
Brand -As a results-driven General Manager, you will oversee the
success of your store and team by setting the bar high for
performance and customer service. You will provide ongoing coaching
and training to your team to reach Company objectives, increase
revenue, and further develop their skills while demonstrating your
leadership. Reporting to the District Director of Operations, you
will oversee marketing efforts for your location, champion store
security and loss prevention, help enforce adherence to quality
standards, and review all transactions to create an environment
that fosters growth and innovation. - Responsibilities: Coach,
lead, and develop all store employees to obtain new business and
increase store growth by demonstrating knowledge of and training on
systems, Company standards, account management, recovery
(collections), job duties, and performance reports.Lead the charge
and set the example for all store employees to identify local
marketing strategies, use business-to-business partnership
opportunities, obtain referrals, host and participate in community
and in-store events to steer growth and build revenue.Enforce
adherence to quality standards, procedures, and local and state
laws and regulations. Audit loan/pawn agreements and transactions
to ensure staff accordance with procedures and practices.
Participate in audits and compliance reviews as directed by the
corporate office or District Manager.Supervise and maintain office
security including cash management and loss prevention by verifying
and documenting cash overages/shortages, vault, inventory,
deposits, and expenses. Conduct proper opening and closing
procedures.Examine, evaluate, and process loan/pawn applications
and all relevant transactions, and assess risk within established
limits.Participate in the selection, review, hiring, and retention
of new employees.Develop work schedules in accordance with budget,
workloads, and store needs. Ensure store is staffed for optimal
performance.Handle complex customer situations that arise with
integrity and professionalism.Monitor and maintain internal and
external store appearance and address basic facilities needs,
including scheduling maintenance services. This includes overseeing
store planogram and ensuring seasonal and/or promotional marketing
material are displayed properly.Work efficiently in a rapidly
changing and fast-paced environment and handle multiple challenging
tasks with ease to meet individual and team performance
standards.Utilize strong interpersonal skills to communicate and
interact with customers and Team Members at all levels.Ability to
maintain a full-time work schedule with regular in-person
attendance, including some weekend hours, is required for this
position. A full-time work schedule for this position includes, at
a minimum, 40-hours per week*.*Store hours, schedules, and/or the
minimum number of hours required for this position may be subject
to change by brand entity and at the sole discretion of the
Company. Speak with your recruiter for the most up-to-date hourly
requirements. Qualifications:
- High School Diploma or equivalent required
- Minimum two years of experience and proven success in a
supervisory or leadership role in retail, financial, service, or
related industries
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systems
- Valid driver's license, auto insurance, and personal vehicle to
use throughout the workday (mileage compensated)
- Must be at least 18 years of age (19 in Alabama)
- Background check required (subject to applicable law)
- Ability to meet the physical demands of this position, which
frequently include: the ability to remain in a stationary position,
including standing up to 90% of the time, the ability to move and
transport up to 25 pounds, the ability to move about inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard.Preferred Qualifications and Skills
- Associate degree or higher
- Experience in check cashing, document verification, money order
processing
- Bilingual English/Spanish is a plus and may be required for
certain locations - What We Offer: Our Benefits Include**:A
comprehensive General Manager training program Access to a robust
learning management system, full of e-learning modules and training
programs to help boost your professional and personal
developmentPerformance-based bonus plan and pathways to career
advancementMultiple coverage choices for medical insurance, all
include free telemedicine and medical spending account (HSA/FSA)
optionsTraditional 401(k) and Roth 401(k) Retirement plan with a
generous Company match programCompany-Sponsored Life and AD&D
InsuranceVoluntary benefits, including dental, vision, short-term
and long-term disability plans, accident, critical illness,
hospital confinement insurance, and even pet insurancePaid Time Off
(Accrue 12 days per calendar year plus additional days for each
year of service after the first year of employment)Diverse Culture
and Inclusive Environment**Based on current benefit offering, which
is subject to change with or without notice. Certain benefits are
subject to the terms and conditions of the governing plan documents
which should be consulted for additional details and eligibility
requirements.About Us -The Community Choice Financial - Family of
Brands ("CCF" or the "Company"), is one of the largest consumer
specialty finance organizations in the U.S. We provide our
Customers, Team Members, and Communities the Power of Choice with
over 10 brands represented in more than 1,500 brick-and-mortar
stores serving 24 states and online product offerings in 20 states.
Community Choice is steadfast in our commitment to help people
across the country get access to the short-term financial services
they need when they need it the most. -The information contained
herein is not intended to be an all-inclusive list of the duties
and responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. - Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. Important: The Community Choice Financial - Family of
Brands will never ask you for banking or other payment information
at any point during the interview or hiring process, nor will we
conduct an interview via text message. Any official email
correspondence will come from the domains @ccfi.com. In-store
positions are in-person only. -The Community Choice Financial -
Family of Brands is committed to providing an inclusive workplace
free of discrimination based on race, color, religion, sex, age,
national origin, military status, disability, pregnancy, sexual
orientation, gender identity or expression, genetic information or
any other characteristic protected by applicable law. Candidates of
all backgrounds are encouraged to apply. CCFI Companies, LLC is an
equal-opportunity employer. -
Keywords: Community Choice Financial Family of Brands, Athens , General Manager, Accounting, Auditing , Augusta, Georgia
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